Frequently Asked Questions

Find answers to common questions about shopping, shipping, returns, and more.

1. What is Parts.Store?

Parts.Store is an online marketplace where customers can purchase OEM and select aftermarket parts from trusted equipment dealers in one centralized location. Our goal is to make finding, comparing, and ordering parts faster, easier, and more reliable than visiting multiple dealer websites.

2. Are parts on Parts.Store genuine OEM parts?

Yes. Parts.Store offers genuine OEM parts supplied by authorized dealers, along with approved aftermarket alternatives when available. Each product listing clearly identifies whether the part is OEM or aftermarket so customers can buy with confidence.

3. Who fulfills my order when I buy from Parts.Store?

Orders placed on Parts.Store are fulfilled directly by the seller listing the part. Parts.Store provides the marketplace, checkout experience, and customer support while the seller ships the product to you.

4. How do I find the correct part for my equipment?

You can search by part number, equipment model, or product category. Many listings include compatibility and fitment details. If you're unsure, reviewing your equipment manual or contacting support before ordering can help ensure accuracy.

5. How long does shipping take?

Shipping times vary depending on the seller, item availability, and shipping method. Smaller parts typically ship via standard carriers, while larger or heavier items may require freight shipping. Estimated shipping details are shown during checkout.

6. Does Parts.Store ship large or heavy parts by freight?

Yes. Parts.Store supports freight shipping for oversized or heavy items. Freight rates are calculated based on size, weight, and delivery location. Some freight shipments may require additional confirmation to ensure safe and cost-effective delivery.

7. What is the Parts.Store return policy?

Parts.Store sells both returnable and non-returnable items. Item eligibility is clearly stated at the time of purchase, and customers are responsible for reviewing return eligibility before completing an order.

Only items marked as "Eligible for Return" at checkout qualify for refunds or exchanges. Items must be unused, uninstalled, and returned in their original packaging with all components and documentation. Returns must be initiated within 30 calendar days of the original purchase date.

Ready to start a return? Start a return here or view our full Returns and Refunds policy.

8. What if I ordered the wrong part?

If the item is marked as Eligible for Return, you may request a return within 30 days as long as it meets all return conditions. Non-returnable items cannot be refunded. If the incorrect part was sent by the seller, support will assist in resolving the issue.

You can start a return here.

9. Can I cancel or modify my order?

Orders can be canceled or modified before they ship. Once an order has shipped, it must follow the return policy outlined on the product page. Contact support as soon as possible if you need to make changes.

10. How do I contact Parts.Store customer support?

You can contact Parts.Store support directly through our website. Our team can assist with part identification, order status, shipping questions, and return eligibility to help ensure a smooth buying experience.

Still have questions?

Our team is here to help you find the right parts and answers.

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